Refund Policy
Last updated November 5, 2026
All sales are final
Items on StayMarket are on display at the rental property, so you can see them in person before you buy, and you take them with you at the time of purchase. All sales are final, except in the cases below.
Damaged or not as described
If your item is damaged or is materially different from its listing, email us at support@staymarket.app within 7 days of purchase. Include the email address you paid with, the item name, and a photo showing the problem. If we confirm the issue, we'll refund the full amount you paid, including tax.
Item already sold
If another guest buys the same item moments before your payment goes through, we refund you automatically and in full. You don't need to contact us.
How refunds are paid
Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.